We answer every email.

Built and supported by Falaq Solutions in Kuwait. One Kuwait business day, every time.

support@falaq.solutions.

Best for installation, billing, and bug reports.

Five lines and a screenshot.

  1. 01 / Store URL — yourstore.myshopify.com
  2. 02 / Plan — Starter / Basic / Pro / Enterprise
  3. 03 / What you expected — one sentence
  4. 04 / What actually happened — one sentence
  5. 05 / Screenshot — checkout popup, admin page, or browser console

Built around Kuwait business hours.

Starter, Basic

One Kuwait business day (Sun-Thu, 9:00-17:00 GST).

Pro

Same Kuwait business day for any blocking issue.

Enterprise

Four working hours, priority queue.

Most questions are answered in the docs.

How to install KDM Setting per-area rates Configuring delivery windows Enabling the storefront popup Troubleshooting

KDM runs on Fly.io in Frankfurt. If you suspect an outage, check the Shopify Partner Status page first, then email us.